Effective Date: 09/16/2025
We value your privacy and are committed to safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, attend in-person counseling, or participate in telehealth sessions.
1. Information We Collect
We may collect the following information:
- Personal Information you voluntarily provide (such as name, email address, phone number, or information provided through contact forms).
- Health Information (PHI) you share during counseling sessions, assessments, or communications, which is protected under the Health Insurance Portability and Accountability Act (HIPAA).
- Technical Information automatically collected (such as browser type, IP address, and site usage through cookies or analytics tools).
2. How We Use Your Information
We use your information to:
- Provide counseling services in-person or via telehealth.
- Communicate with you regarding appointments and services.
- Maintain clinical records as required by law and professional standards.
- Improve our website and services.
- Comply with HIPAA and other legal requirements.
We will never sell, rent, or trade your personal or health information to third parties.
3. Confidentiality in Counseling
Your counseling records and sessions are confidential. Information may only be disclosed with your written consent, except in situations required by law, such as:
- Risk of serious harm to self or others.
- Suspected abuse or neglect of a child, elderly, or vulnerable adult.
- Court order or other legal obligation.
4. Telehealth Privacy & Security
For telehealth services, we use HIPAA-compliant video platforms that employ end-to-end encryption to protect your confidentiality. While no online system can be guaranteed 100% secure, we take all reasonable steps to ensure your privacy, including:
- Secure, encrypted platforms for video sessions.
- HIPAA-compliant client portals (for scheduling, messaging, and document sharing).
- Password-protected devices and accounts.
- Limited access to information, restricted to authorized personnel only.
Clients are encouraged to participate in telehealth sessions from a private location to further protect confidentiality.
5. Cookies & Website Analytics
Our website may use cookies or analytics tools to improve functionality and track usage. These tools do not collect identifiable health information. You may disable cookies in your browser settings.
6. Third-Party Services
We may use third-party providers for secure scheduling, telehealth, billing, or payment processing. These vendors are required to comply with HIPAA and maintain strict data security measures.
7. Data Security
We implement technical, administrative, and physical safeguards to protect your information, including encryption, secure storage, and restricted access. However, no method of online transmission or storage can be guaranteed fully secure.
8. Your Rights Under HIPAA
As a client, you have the right to:
- Access and request a copy of your health records.
- Request corrections to your records.
- Receive an accounting of certain disclosures.
- Request limits on how your information is used or shared.
- Request confidential communications (e.g., by alternative phone number or email).
- File a complaint if you believe your privacy rights have been violated.
Requests must be made in writing. We will respond in accordance with HIPAA regulations.
9. Updates to This Policy
We may update this Privacy Policy as needed to comply with laws or best practices. Updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy, your privacy rights, or our HIPAA compliance, please contact us.
